Maintenance Request
See the Information FORM we need from you at the Bottom
Following are some basic guidelines as to what constitutes a maintenance emergency.
Emergency Defined: Anything relating to the
property under the lease that is threatening to life, health or the property.
If you are experiencing any of these problems we can take the request over the
phone. After hours and on weekends please call 321-253-0454 and leave a message.
Leave your name, number, your address, and the emergency situation and someone
will get back to you.
Those situations which are not an emergency should be explained using our online
form (scroll down to the bottom of this page), or put in writing and either mailed,
hand-delivered, or faxed to us at (321) 253-0731. You can also email us
at propertymanager@mailandpropertymanagement.com
Fire: Call the fire department at once.
A/C Repair: If the outside temperature is exceeding 90 degrees.
Heater Repair: If the outside temperature is falling below 40 degrees.
Toilet Clogged: If there is only one toilet in the home. (In
any case, turn off the valve behind the toilet, shut the lid and clean up any
mess.)
Pipe Broken: Turn off water valve to pipe or exterior water
main until contractor arrives. Severity of the situation will determine if a
wet-vac is necessary, and if so, when.
Gas Odor: Any appliance that you suspect is leaking turn the
gas off at appliance and call our office immediately.
Broken Doorknob or Lock or Window: Only if it prevents Resident
from properly securing entry to unit. If temporary measures can be taken until
business hours, resident should wait until regular business hours before contacting
management.
No Hot Water: Only if there is absolutely no hot water and it
is between the hours of 9:00 a.m. and 5:30 p.m. Monday- Friday or 9:00 a.m. and
12:00 p.m. on Saturday. If there is no hot water at any other time, be resourceful
and heat pots of water on the stove to take a bath, wash dishes, etc. and contact
management during the hours listed herein.
No Electricity: Only if there is no electricity and
1. The Resident has called the electric company and they are not at fault.
2. After Resident has checked all the breakers by flipping them hard to
the OFF position and then hard to the ON position and reset any and all GFI breakers
(these are the little buttons sometimes found on outlets in bathrooms, kitchens,
laundry rooms, and garages.) Partial outages do no constitute an emergency! If
a wall switch or outlet begins to smoke or smell like it is burning, turn off
the switch or unplug items from the outlet. (Do not use again until repaired.)
These are the basic calls which may constitute an emergency. If you have a situation
other than these which seems immediately hazardous, damaging or detrimental,
please call our office and ask for maintenance or, if after-hours, leave a detailed
message on our recorder and someone will get back to you.
These are NOT emergencies: Refrigerator out, locking yourself
out of the house, oven not working and pest control. Mailand Realty Property
Management is not liable for loss of food caused by appliance breakdown.
All routine and non-urgent maintenance requests, per your lease, must be put
in writing providing your name, daytime and evening telephone numbers, address
and specific problem or request. Also, if you will allow a vendor to use a key
or if you want to set an appointment and be present when the vendor does the
work. If you do not have a Work Request Form you may just write it on paper and
either mail, deliver to our office or fax to 321-253-0731. You can also email
maintenance requests to propertymanager@mailandpropertymanagement.com
Missed Appointments, Neglect and Unnecessary Service Calls:
The resident is responsible for the payment of any invoice for which a repair
was made for damage, etc. caused by their misuse or neglect. The resident is
also responsible for the payment of any service call charged by a contractor
for a missed appointment and/or for not leaving the keyless bolting devices unlocked
or not following other instructions as agreed so that the contractor could not
gain entry to the property. Residents may cancel an appointment by calling our
office during regular office hours and speaking with a member of the management
staff at least 90 minutes prior to their scheduled appointment with the contractor.
We are here to maintain the property in a safe and habitable condition and to
service you and your needs as efficiently as possible. However, we must also
protect the owner and his/her financial position so that they can afford to maintain
the property and avoid frivolous cost. We appreciate your compliance to these
guidelines.
Maintenance request Form
*Description of work requested: Please enter in comments
*Are you aware that if the work requested is found to be an occupant responsiblity,
you will be billed for the charges?:
Call us today for
Professional, Personalized, FULL Service...
321-253-0454
Bonnie DeCaro
Property Manager, CAM
Email: s.c.realtor@earthlink.net
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